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ATLANTIC HOTEL OUR SERVICES A-Z SAFE LAUNDRY PRICES SMOKING GUEST INFORMATION ON COMPLAINT HANDLING

ATLANTIC HOTEL

PEACEFUL MEDITERRANEAN STYLE FOR YOUR COMFORT,
PLEASURE IN THE HEART OF THE CITY!

The three-star Atlantic Hotel Budapest, opened in September 2005, welcomes its guests in the business, cultural and shopping district of Budapest. Our hotel offers 86 rooms equipped with every comfort and convenience.

Located just 5 minutes from Blaha Lujza Square, the hotel provides services for individual guests, groups and business travellers alike.

Thanks to the convenient location of Blaha Lujza Square, the main attractions of the capital can be reached within minutes from the hotel. The red Metro Line 2 takes our guests within minutes to Buda Castle (Széll Kálmán Square), while the Budapest Fair Centre is also easily accessible.

 

OUR SERVICES – INFORMATION

For your complete comfort, all rooms are equipped with a smart TV, refrigerator, safe and telephone.

Some of our rooms are equipped with air conditioning, which can be provided upon request.

During the winter months, underfloor heating in the bathrooms provides pleasant warmth.

Breakfast is served to our guests in buffet style.

Our reception is available to our guests 24 hours a day.

Individual guests arriving by car may use the hotel’s enclosed parking area for an additional fee.

Free Wi-Fi is available throughout the hotel.

 

ACCESSIBILITY

From Blaha Lujza Square, take tram No. 28 or 37 for two stops. The tram stop is located directly in front of the hotel. The hotel is approximately a 7–10-minute walk away.

Blaha Lujza Square can be reached by tram lines 4/6, the red 7/173 and black 7/73 bus lines, as well as the red Metro line.

OUR SERVICES A–Z

  • Air conditioning: Some rooms are equipped with individually adjustable air-conditioning units, which we provide free of charge. If required, please ask our receptionist for assistance.
  • Baby cot: A baby cot is available for children aged 0–3 years. Please inform reception before your arrival.
  • Bed linen: Bed linen is changed every two days. For any additional requests, please contact our receptionist.
  • Blanket: An extra blanket is available upon request. Please contact our receptionist.
  • Breakfast: Our guests can have breakfast in our restaurant on the first floor every day between 7:00 a.m. and 10:00 a.m.
  • Car rental: Please contact our receptionist.
  • Check-in: On the day of arrival, our guests may occupy their rooms from 4:00 p.m.
  • Check-out: On the day of departure, please vacate your room by 11:00 a.m.
  • Dental care: A dental care kit is available at reception upon request.
  • Electricity: Our rooms are equipped with 220 V electricity. If you need an adapter, please contact our receptionist.
  • Envelopes: Available free of charge at reception.
  • Hairdryer: Available at reception against a deposit.
  • Housekeeping: Our housekeepers carry out daily cleaning between 8:00 a.m. and 4:00 p.m. If you do not require housekeeping on a particular day, please indicate this by using the designated card that can be hung on the door handle.
  • Internet: Free wireless internet access (Wi-Fi) is available throughout the hotel. For access and the password, please ask our receptionist for assistance.
  • Iron: Available at reception against a deposit.
  • Laundry: Clothes handed in at reception by 10:00 a.m. will be ready by 4:00 p.m. the same day. Laundry bags are available at reception and can also be found in the wardrobe.
  • Laundry bag: Available at reception and can also be found in the wardrobe.
  • Luggage transport: Please ask our receptionist for assistance.
  • Luggage room: Please ask our receptionist for assistance.
  • Map: Please ask our receptionist.
  • Medicine: Please contact our receptionist.
  • Notepad: Available at reception upon request.
  • Parking: Our guests may park in the hotel’s parking area or on the street for an additional fee.
  • Payment: Cash: HUF, EUR; or credit cards: Visa, MasterCard, Maestro, Amex, Electron, VPAY, JCB.
  • Pen: Available at reception upon request.
  • Pets: Pets are not allowed.
  • Photocopying: Please ask our receptionist for assistance.
  • Pillows: Extra pillows are available upon request. Please contact our receptionist.
  • Programmes: Please ask our receptionist for information.
  • Questionnaire: Please share your opinion and experience regarding our hotel by completing the guest questionnaire located in the room folder.
  • Razor: Available free of charge at reception.
  • Reception: Our colleagues are available 24 hours a day, either in person or by telephone at extension 100.
  • Room reservations: If required, please ask our receptionist for assistance.
  • Safe: For security reasons, we recommend storing your valuables, important documents and cash in the in-room safe located in the wardrobe. A central safe is also available free of charge at reception.
  • Sewing kit: Available at reception upon request.
  • Shoe-cleaning machine: A shoe-cleaning machine is available free of charge in the ground-floor lobby.
  • Shoe horn: Available in the wardrobe and also upon request at reception.
  • Shoe polish: Available in the wardrobe and also upon request at reception.
  • Sightseeing: Please ask our receptionist for information about sightseeing programmes.
  • Smoking: Smoking is prohibited in the hotel. Failure to comply may result in a penalty. Smoking is permitted 5 metres away from the hotel entrance.
  • Table reservations: Please contact our receptionist.
  • Taxi: Please ask our receptionist for assistance with ordering a taxi.
  • Telephone: You can call another room from the room telephone by dialling the room number. For further information, please contact our receptionist.
  • Ticket reservations: For theatre and concert ticket reservations, please ask our receptionist for assistance.
  • Towels: Towels are changed daily.
  • Transfer: Please ask our receptionist for assistance with arranging a transfer.
  • Umbrella: Available at reception upon request.
  • Wake-up call: Please ask our receptionist for a telephone wake-up call.
  • Water: Tap water throughout the hotel is safe to drink.
  • Writing paper: Available in the room folder.

SAFE

For security reasons, we recommend storing your valuables, important documents and cash in the safe located in the wardrobe.

 

Safe Operating Instructions

  1. Press the red button located on the inside of the safe door.
  2. Release the button after the audible signal.
  3. Choose a code of up to 4 digits.
  4. Enter the selected code on the keypad and press the “B” button.
  5. Remember your code!
  6. To open the safe, enter your code and press the “A” button, then open the door using the opening button.
  7. The door must be opened within 5 seconds; otherwise, the safe will automatically lock again.
  8. When leaving the hotel, please remember to empty the safe and leave the door open.

 

 

LAUNDRY PRICES 

  • Blouse, Shirt, T-shirt: 1,800 HUF
  • Sweater, Silk blouse: 3,000 HUF
  • Jacket, Blazer: 2,600 HUF
  • Skirt, Trousers: 3,200 HUF
  • Dress: 3,600 HUF
  • Tie, Scarf: 2,400 HUF
  • Hat, Gloves: 2,400 HUF
  • Underwear: 1,200 HUF

 

Clothes handed in at reception by 10:00 a.m. will be ready by 4:00 p.m. the same day.

(Laundry bags can be found in the wardrobe.)

SMOKING

Dear Guests, welcome to our hotel!

 

We would like to inform you that new legislation came into effect in Hungary on 1 January 2012, according to which smoking is prohibited in restaurants, pubs and throughout the entire area of hotels, including public areas and guest rooms. Smoking is permitted only in designated smoking areas.

Therefore, as of 1 January 2012, Atlantic Hotel operates entirely as a non-smoking hotel.

We would like to draw your attention to the fact that if we find that a guest is smoking outside the designated smoking area (e.g. in the room), we will charge an additional cleaning fee of EUR 30 on the first occasion and EUR 30 for each subsequent occasion.

As very strict inspections by the National Public Health and Medical Officer Service (ÁNTSZ) are expected from 1 January 2012, and failure to comply with the law may result in financial liability, we are obliged to ensure that our guests comply with the applicable legislation.

We hope that you will be completely satisfied with our services and that we will have the pleasure of welcoming you back to our hotel when you visit Budapest again.

 

Thank you for your kind understanding and cooperation!

GUEST INFORMATION ON COMPLAINT HANDLING

At Atlantic Hotel, the satisfaction of our guests is of utmost importance to us.

 

If you have any comments or complaints regarding our services, please inform our staff. We will treat your complaint confidentially and do our best to resolve the matter as soon as possible.

 

Ways to submit a complaint:

  • In person at the reception
  • By phone: +36 1 219 0778 / +36 70 638 2739
  • By e-mail: sales@atlantichotel.hu
  • Via our website: www.atlantichotel.hu
  • By making an entry in the Customer Complaints Book, available at the reception

 

 

We will investigate and remedy your verbal complaint as soon as possible.

 

We will respond to your written complaint in writing within 30 days at the latest.

 

If you are not satisfied with the outcome of the complaint handling process, you have the right to contact the Conciliation Board or the Consumer Protection Authority.

 

 

Thank you for your feedback!

Atlantic Hotel Management